Refund Policy

OVERVIEW

At Novara Beauty, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations. This Refund Policy outlines the guidelines and procedures for returns and refunds for products purchased from our website novara-beauty.com.

RETURN ELIGIBILITY

Return Window

You may request a return and refund within 30 days from the date you received your order. Any return request after the 30-day period will not be accepted.

Product Condition Requirements

To be eligible for a return and refund, your item must be:

In the same condition that you received itUnused and in its original packagingComplete with all components, accessories, and free gifts (if applicable)Have all original tags and labels attachedNot damaged or altered in any way

Non-Returnable Items

Certain items cannot be returned, including:

Personal care items that have been opened or used (for hygiene reasons)Gift cardsDownloadable productsCustomized or personalized itemsItems marked as "final sale" or "non-returnable" at the time of purchaseBundled products that have been partially used

RETURN PROCESS

Initiating a Return

To start the return process:

Contact our customer service team at 

contact@novara-beauty.com

 within the 30-day return periodInclude your order number and the reason for the return in your emailOur team will provide you with a Return Authorization Number (RAN) and further instructions

Return Shipping

When returning a product:

Package the item securely in its original packaging if possibleInclude your Return Authorization Number (RAN) on the outside of the packageShip the package to the address provided by our customer service teamWe recommend using a trackable shipping service and purchasing shipping insurance

Return Shipping Costs

Return shipping costs are the responsibility of the customer except in the following cases:

The product received was damaged or defectiveYou received an incorrect itemThe product was recalled for any reason

In these cases, Novara Beauty will provide a prepaid shipping label or reimburse your return shipping costs.

REFUND PROCESS

Refund Timeline

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved, your refund will be processed within 5 business daysCredit will be automatically applied to your original payment method within 5-10 business days, depending on your payment provider's policies

Refund Amount

The refund will include:

The full purchase price of the returned item(s)Any taxes paid on the purchase price

The refund will not include:

Original shipping charges (unless the return is due to our error)Return shipping costs (unless the return is due to our error)Gift wrapping fees or other additional services

Partial Refunds

We may issue a partial refund when:

The item shows signs of use or wearParts or accessories are missingThe product has been damaged due to improper handling

EXCHANGES

If you'd like to exchange an item for a different size, color, or product, please:

Return the original item following our standard return procedurePlace a new order for the item you want

This ensures faster processing and availability of your desired item.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product: Contact us at  contact@novara-beauty.comwithin 48 hours of receiving the orderProvide a detailed description of the damage or defectInclude photos of the damaged or defective item when possible

We will arrange for a replacement or refund as quickly as possible.

LATE OR MISSING REFUNDS

If you haven't received a refund within the timeframe specified above:

Check your bank account or credit card statement againContact your credit card company or bank, as it may take some time for the refund to be officially postedIf you've done the above and still haven't received your refund, contact us at 

contact@novara-beauty.com

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

SALE ITEMS

Only regular-priced items may be refunded. Sale items cannot be refunded unless otherwise specified.

CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this Refund Policy periodically for changes.

QUESTIONS

If you have any questions about our Returns and Refunds Policy, please contact us:

Novara Beauty

Boulevard Haussmann

75008 Paris

Ile de France

France

Website: novara-beauty.com

Email:

contact@novara-beauty.com